We reserve the right to cancel or change the date of a course where necessary or it is impractical for a course to run. By booking on any of our courses, workshops or single sessions you agree to abide by our Terms & Conditions. We reserve the right to make amendments to the class tutor or content without notice. It is your responsibility to inform us in advance of any allergies or special requirements.
Payments
Taster sessionS and pottery experience days
All payments should be made in full at the time of booking. We can not confirm your place until we receive full payment.
termly Courses and guest potter Workshops
Full payment is required to secure your place on any termly course or guest potter course. If you would prefer to spread the cost of your course then please contact us and we will do our best to help you. Please email info@theceramicstudio.co.uk.
Gift Vouchers
Refunds are not available on gift voucher purchases nor can these be exchanged for cash. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to discuss an alternative.
We now only issue e-vouchers which are valid indefinitely. These can be accompanied by a card voucher, if requested, but this need to be used in conjunction with the online voucher which includes a unique booking code.
Our old style card vouchers must be redeemed for workshops, courses or sessions that start before the expiry date of the voucher. Should you wish to extend the expiry date of your gift voucher for a further three months, 10% of the voucher's full value will be charged, or for a further six months, 20% of the voucher's full value will be charged.
We are not able to redeem gift vouchers if you are not in possession of the original voucher or unique booking code.
Cancellation by You
All cancellations must be sent by email to info@theceramicstudio.co.uk.
Taster Sessions and Pottery Experience Days
If you cancel with at least two weeks notice from the session date a full refund will be issued.
If you cancel with between five days – two weeks notice from the session date, the session will be transferred up to the same value (subject to availability), but no refund will be offered.
If you cancel within five working days of a booked session no refund will be given and a booking transfer will not be possible.
Courses
Full payment is required at the time of booking onto a termly course.
If you cancel with two or more weeks notice from the course start date, a full refund will be issued.
If you cancel with less than two weeks notice of the course start date, we will issue a partial refund. This will be calculated as the course fee minus £100 (equivalent to a standard deposit), and it will not be possible to defer the payment to another term.
If you decide not to attend or to complete the course after the term has started no refund will be issued.
GUEST POTTER WORKSHOPS
A non-refundable deposit of 20% of the full course price is required to secure your place on any Guest Potter Workshop.
If you cancel with at least two or more weeks notice from the course start date, a full refund will be issued minus the 20% deposit. Alternatively the full amount paid can be transferred to an alternative Guest Potter Course.
If you cancel with less than two weeks notice but with more than five days notice we cannot offer any refund but can transfer the value of the course (minus the deposit) to a future booking.
If you cancel with less than five days notice no refund will be given and a transfer of funds will not be possible.
Month-Long Guest potter workshops
A non-refundable deposit of 10% of the full course price is required to secure your place on any Month-long Guest Potter Workshop.
If you cancel with at least two or more weeks notice from the course start date, a full refund will be issued minus the 10% deposit. Alternatively the full amount paid can be transferred to an alternative Guest Potter Course.
If you cancel with less than two weeks notice but with more than five days notice we cannot offer any refund but can transfer the value of the course (minus the deposit) to a future booking.
If you cancel with less than five days notice no refund will be given and a transfer of funds will not be possible.
Cancellation by Us
We reserve the right to cancel or make changes to any courses, workshops or one-off sessions.
If we cancel your course or session for any reason we will do our best to organise an alternative date within a reasonable period of time. If this is not possible, or you are unable to attend an alternative date, we will refund the full purchase price.
POSTAGE OF FINISHED WORK
Postage following a Guest Potter Workshop
We encourage all students to take their work away with them, however, if students choose to have a small selection of their pieces fired at the studio there will be a small firing charge (firing charges are stated in the previous section).
If students are unable to return to the studio to collect their fired pieces, we may be able to post them to you.
All pieces will be weighed, and any firing charges will be applied. Please note that we do not offer a glazing service.
We charge a standard administration rate of £20 to post out any work on top of the firing charges (this covers packaging and staff time to prepare the pieces).
The student will also be required to cover the full cost of postage from The Ceramic Studio to their chosen address. We will be able to give you an estimation of cost once the pieces have been packaged and the parcel has been weighed.
We use DHL Express to ship pieces and follow their postage prices.
The Ceramic Studio will package each piece as carefully as possible, but we cannot be held responsible for any damage caused during shipping.
If you wish to organise postage of pieces following a workshop please contact the office team at: info@theceramicstudio.co.uk
Postage following a Taster session or experience day
Following a Taster Session or Experience Day attendees will be contacted when their pieces are ready to collect. We will always encourage attendees to collect their fired pieces in person but if they are unable to return to the studio we may be able to post them to you.
We charge a standard administration fee of £10 per attendee to wrap and package the pieces and post to an address within the UK. If posting outside the UK additional postage fees will be required, based on DHL’s postage tariff.
Health and Safety
Students use the studio at their own risk and must be aware of the inherent hazards of a working pottery studio environment. These risks include the use of sharp tools, exposure to chemicals and high temperatures amongst other things.
All students should wear appropriate clothing and comfortable, flat shoes with non-slip soles and covered toes. Casual clothing is recommended. Long hair must be tied back for wheel work and jewellery and watches are best left at home. Please note that we are not liable for any damage that occurs to clothing or loss of valuables. All of our students will receive a short briefing on health and safety before commencing their session.
We do require that all students read and abide by the terms of our Student Contract.
